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MobileQubes Kiosk Help
Please contact our customer support team by selecting help at bottom right of screen or reach out direct to us at info@mobileQubes.com or call us at 1-800-266-0425.
Should you have any billing concerns or refund requests, please contact our customer support team at 1-800-266-0425 for a full refund.
Please contact our customer support team by selecting help at bottom right of screen or reach out direct to us at info@mobileQubes.com or call us at 1-800-266-0425 for a full refund.
Every qube has a Apple Lightning, Android Type-C, and Android Micro-USB cable. If for some reason the charging connector does not work for your device then please contact our customer support team at info@mobileQubes.com or call us at 1-800-266-0425.
Qubes can be returned to any open charging slot on any kiosk in the network. You can review a list of kiosks with available open charging slots by selecting the kiosk location icon on the MobileQubes app.
Payment Questions
Check your local kiosk for market pricing.
The daily rental fee for a Qube varies by market and location from $1.99-$6.99 + tax for the first 24 hours. After the initial 24 hours, you will be charged $0.99 – $1.99 + tax for each additional 24-hour period you keep the Qube. For Qubes kept more than seven days, you will be charged the full purchase price of $39.99-$49.99 + tax and daily rental fees and it is yours to keep.
MobileQubes Kiosks accept Visa, MasterCard, American Express, Discover, and debit cards. Gift cards are not accepted.
Upon rental of a Qube your card will be charged the initial rental fee plus tax. When you return the Qube your credit card will be processed again for $0.99 – $1.99 for any additional rental days beyond the first 24 hours. If you do not return your Qube within the first 7 days then your card will be charged the full purchase price and daily rental fees, plus tax.
Return Questions
You can return your Qube to any MobileQubes kiosk. Just follow the prompts on the screen, and you will receive a return confirmation email within 24 hours. All kiosk locations are available on the MobileQubes app.
Each rental period is 24 hours. The rental period starts once your Qube is rented and ends when you return your Qube to one of our kiosks. The daily rental fee of $0.99 – $1.99 + tax will apply for each additional 24 hours (or fraction thereof) you keep your Qube. After seven days, the Qube is considered to be purchased according to the terms and conditions, and the full purchase price plus tax and daily rental fees will be charged to your credit card
Yes. If you forget to return your Qube please contact our customer support team at info@mobileQubes.com or call us at 1-800-266-0425 and we will work with you to get the Qube back. In some cases a restocking fee for shipping returns will be applied.
If you are not able to return the Qube back to a MobileQubes kiosk or via the United States Postal Service after 7 days, the Qube will be considered “purchased” in accordance with the terms and conditions . Your credit card will be charged the full purchase price and daily rental fees plus tax.
Should you have any billing concerns or refund requests, please contact our customer support team at info@mobileQubes.com or call us at 1-800-266-0425. A refund minus rental fees and any applicable restocking fees will be provided for any rentals kept beyond the 7 day rental period if requested within 30 days of the final transaction
Yes, any purchased Qube has a full 1 year warranty. If you request a refund within the first 30 days of purchase then a full refund will be provided or you may swap out your Qube for a new one for any reason. If you have any issues beyond the 30 days and up to one year from purchase, we will swap your Qube out with a brand new one for free. All we ask is that you send back the defective Qube with the shipping label we will provide you. In some cases a restocking fee may be applied.
Qube Questions
There are three different types of charging Qubes: Apple Lightning, Micro-USB, and USB-Type C (available in select kiosks). Apple Lightning Qubes will charge all iPhones, from iPhone 5 to the latest iPhone versions as well as Apple Airpods. Micro-USB Qubes will charge most older Android devices and most non-phone devices with Micro-USB inputs. USB-Type C Qubes will charge newer Android.
Qubes charge at the same rate as standard wall chargers. The charging output for Apple Lightning charging ports are 1A. The charging output for Micro-USB and Standard USB charging ports are 1.5A. The charging output for USB-Type C charging ports are 1.5A.
Qubes have a battery capacity of 5000mAh. The amount of charge your phone will get depends on the phone type and how you are using it (see the next entry for best charging practices). Here are a few common phone types and the approximate level of charge Qubes can provide:
iPhone 5,6,7,8 — up to 150%
iPhone X, Xr, Xs — up to 100%
The fastest, most efficient way to charge your phone with the MobileQube is with the phone on Airplane Mode. When the phone is in use, the backlit screen and active apps could significantly slow down the recharging. You may also recharge quickly with Qube when your phone is turned off.
You can press and hold the Power button for 2 seconds at anytime and the qube will turn off. If the the Power button is pressed once, and the qube is not actively charging a device, then the qube will turn off after 20 seconds.
Yes; however, tablets have very large battery packs and, though Qubes will be able to keep your device going for an extended period of time, they will not be able to fully charge those devices.
Yes. Qubes will be heated slightly when charging and discharging and is part of normal operation
Yes. Devices can be used while you charge on-the-go. However, recharging works best when the device is on Airplane Mode or is turned off.
Qubes operate well with most small “bumper style” cases. Qubes are not compatible with mid to large size case such as an Otterbox or LifeProof cases. There are two options to get a Qube to work with the non-compatible cases:
- A charging cable can be connected from the OUT port on the side of a Qube and connected to your device.
- Remove the case while you are charging up with a Qube.
Please check the following points to ensure proper operation of your Qube: There is a blue Power button on the side of a Qube. Connect your device to the Qube and press the power button. The blue LEDs will light up on the Qube and your device will begin charging.Ensure that you have the correct charging tip that is compatible with your device and that it is fully inserted into the charging port.If you have a case, check to make sure that it is not inhibiting a full connection with your device. See the note above regarding compatible cases.