Support

Have Questions? Read the FAQ or Send us a Message.

Frequently Asked Questions

MobileQubes Kiosk Help

There is a problem with the MobileQubes Kiosk.

Please contact our customer support team at info@mobileQubes.com or call us at 1-800-266-0425 for a full refund. Please provide the location of the kiosk in the email.

I did not receive my Qube after the MobileQubes Kiosk confirmed my payment.

Please contact our customer support team at info@mobileQubes.com or call us at 1-800-266-0425 for a full refund.

The Qube I rented has the wrong plug for my phone.

Please return the incorrect Qube back into the kiosk and contact our customer support team at info@mobileQubes.com or call us at 1-800-266-0425 for a full refund.

Where do I place the Qube when I return it?

Select return from the kiosk screen, and follow the prompts on the screen to return your Qube. Scan the Qube on the pad to the right of the screen and then fully insert the Qube into the illuminated return slot up with the logo up and charging tip to the right.

Return Questions

Where do I return the Qube after my phone is charged?

You can return your Qube to any MobileQubes kiosk. Just follow the prompts on the screen, and you will receive a return confirmation email within 24 hours. MobileQubes kiosk locations are available on the Find a Qube page.

How long can I keep my Qube? Can I keep it overnight?

Each rental period is 24 hours. The rental period starts once your Qube is rented and ends when you return your Qube to one of our kiosks. The daily rental fee of $0.99 + tax will apply for each additional 24 hours (or fraction thereof) you keep your Qube. After seven days, the Qube is considered to be purchased according to the terms and conditions, and the full purchase price plus tax minus any rental fees will be charged to your credit card.

I forgot to return my Qube. Can I mail it back?

Yes. If you forget to return your Qube please contact our customer support team at info@mobileQubes.com or call us at 1-800-266-0425 and we will work with you to get the Qube back. In some cases a restocking fee for shipping returns will be applied.

What happens if don't return the Qube?

If you are not able to return the Qube back to a MobileQubes kiosk or via the United States Postal Service after 7 days, the Qube will be considered “purchased” in accordance with the terms and conditions. Your credit card will be charged the full purchase price plus tax minus any initial rental fees.

How do I request a refund?

Should you have any billing concerns or refund requests, please contact our customer support team at info@mobileQubes.com or call us at 1-800-266-0425. A refund minus rental fees and any applicable restocking fees will be provided for any rentals kept beyond the 7 day rental period if requested within 30 days of the final transaction.

Do Qubes have a warranty?

Yes, any purchased Qube has a full 1 year warranty. If you request a refund within the first 30 days of purchase then a full refund will be provided or you may swap out your Qube for a new one for any reason. If you have any issues beyond the 30 days and up to one year from purchase, we will swap your Qube out with a brand new one for free. All we ask is that you send back the defective Qube with the shipping label we will provide you. In some cases a restocking fee may be applied.

Payment Questions

How much does a Qube cost?

The daily rental fee for a Qube varies by market and location from $4.99-$6.99 + tax for the first 24 hours. After the initial 24 hours, you will be charged $0.99 + tax for each additional 24-hour period you keep the Qube. For Qubes kept more than seven days, you will be charged the full purchase price which varies by market and location from $44.99-$49.99 + tax minus the original rental fee processed at the time of rental and it is yours to keep.

When will my credit card be charged?

Upon rental of a Qube your card will be charged the initial rental fee plus tax. When you return the Qube your credit card will be processed again for $.99 for any additional rental days beyond the first 24 hours. If you do not return your Qube within the first 7 days then your card will be charged the full purchase price plus tax minus any initial rental fees.

Which credit cards are accepted by MobileQubes Kiosks?

MobileQubes Kiosks accept Visa, MasterCard, American Express, Discover, and debit cards. Gift cards are not accepted.

Qube Questions

What devices can be charged with a Qube?

There are three different types of charging Qubes: Apple Lighting, Micro-USB, and USB-Type C (available in select kiosks). Apple Lighting Qubes will charge all iPhones, from iPhone 5 to the latest iPhone Xs. Micro-USB Qubes will charge most Android, Windows, and Blackberry devices. USB-Type C Qubes will charge some of the newer smartphones. Additionally, all three types of Qubes have a Standard USB port on the side labeled OUT. This port will work with any standard charging cable.

Are the Apple Lighting Qubes MFI certified?

Yes.

How long does it take to charge my device?

Qubes charge at the same rate as standard wall chargers. The charging output for Apple Lightning charging ports are 1A. The charging output for Micro-USB and Standard USB charging ports are 1.5A. The charging output for USB-Type C charging ports are 1.5A.

How much of a charge will my phone get?

Qubes have a battery capacity of 3000mAh. The amount of charge your phone will get depends on the phone type and how you are using it (see the next entry for best charging practices). Here are a few common phone types and the approximate level of charge Qubes can provide:

  • iPhone 5, 6, 7, 8 -- up to 150%
    iPhone X, Xr, Xs -- up to 100%

What's the most efficient way to charge a phone?

The fastest, most efficient way to charge your phone with the MobileQube is with the phone on Airplane Mode. When the phone is in use, the backlit screen and active apps could significantly slow down the recharging. You may also recharge quickly with Qube when your phone is turned off.

How do I recharge a Qube?

Use any standard Micro-USB charging cable you have and plug into the IN port on the Qube. The Qubes are rated for 1A charging input.

How do I turn off my Qube?

You can press and hold the Power button for 2 seconds at anytime and the qube will turn off. If the the Power button is pressed once, and the qube is not actively charging a device, then the qube will turn off after 20 seconds.

Can I use a Qube to charge my iPad or Tablet?

Yes; however, tablets have very large battery packs and, though Qubes will be able to keep your device going for an extended period of time, they will not be able to fully charge those devices.

The Qube is warm while charging in my pocket, is this normal?

Yes. Qubes will be heated slightly when charging and discharging and is part of normal operation.

Can I use my device while it is charging?

Yes. Devices can be used while you charge on-the-go. However, recharging works best when the device is on Airplane Mode or is turned off.

Can I plug in a Qube with a case on my phone?

Qubes operate well with most small “bumper style” cases. Qubes are not compatible with mid to large size case such as an Otterbox or LifeProof cases. There are two options to get a Qube to work with the non-compatible cases:

  1. A charging cable can be connected from the OUT port on the side of a Qube and connected to your device.
  2. Remove the case while you are charging up with a Qube.

The Qube is not charging my phone when I plug it in, is it broken?

  1. Please check the following points to ensure proper operation of your Qube: There is a silver Power button on the front of a Qube. Connect your device to the Qube and press the power button. The green LEDs will light up on the Qube and your device will begin charging.
  2. Ensure that you have the correct charging tip that is compatible with your device and that it is fully inserted into the charging port.
  3. If you have a case, check to make sure that it is not inhibiting a full connection with your device. See the note above regarding compatible cases.

Technical Issues

MobileQubes’ mission is to provide the best customer experience as possible. In the event you encounter any issues with our Qubes or kiosks, please reach out to us:

  • Support Form

    Submit a support request on the form on this page
  • Email

    Email our team at info@mobileQubes.com
  • Phone

    Call us 24/7 at 1-800-266-0425

We will do our best to address your problem quickly and professionally. Our goal is to keep you charging on-the-go, so you can focus on the more important things in life.